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Forecasting, Real Time Management by Cisco
Program detail
Forecasting, Real Time Management by Cisco
Program detail
Level
Basic
Delivery method
Offline
Duration training
8 hours x 2 days
Program summary
What is Forecasting? For contact centers, forecasting is the process of estimating future contact volume (from channels such as phone, chat, and email) and the number of agents needed to handle that volume.
In-house
Technology
Forecasting, Real Time Management by Cisco
Rp 2.750.000 / pax
In-house
Technology
Level
Basic
Delivery method
Offline
Duration training
8 hours x 2 days
TOOLS
PARTNERSHIP
SERVICES
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