Managing Quality Assurance

Have your company/organization encounter the following problems:

• High number of complaints from customers, whether through call centers, letters, suggestion forms, or reader letters?
• The high amount of time wasted doing the work is reworked, because the work process is not effective.
• Feel a lack of work time compared to work tasks, due to high errors in the process?
• The Cost of Poor Quality (COPQ) increased due to internal failure and external failure?

Such problems occur, due to the ineffective quality of the process. Therefore, process quality control, is the path to zero defect in order to meet customer satisfaction.

The impact of improving the quality of the process, of course, will provide a domino effect for: increased customer satisfaction, process efficiency, increased business performance, increased number of customers, increased market expansion, and increased corporate profits.

This course will teach you to:

1. Understand the importance of process quality control as an advantage of the company's operations
2. Measure and identify the Cost of Quality and Cost of Poor Quality
3. Understand the techniques and concepts of Quality Assurance Management including; Quality Planning, Quality Control, and Quality Improvement
4. Develop a plan for the implementation of Quality Assurance Management in the company