Managing Quality Assurance

Have your company/organization encounter the following problems: 
* High number of complaints from customers, whether through call centers, letters, suggestion forms, or reader letters?
* The high amount of time wasted doing the work is reworked, because the work process is not effective.
* Feel a lack of work time compared to work tasks, due to high errors in the process?
* The Cost of Poor Quality (COPQ) increased due to internal failure and external failure?

Such problems occur, due to the ineffective quality of the process. Therefore, process quality control, is the path to zero defect in order to meet customer satisfaction.

The impact of improving the quality of the process, of course, will provide a domino effect for: increased customer satisfaction, process efficiency, increased business performance, increased number of customers, increased market expansion, and increased corporate profits.

This course will teach you to: 
1. Understand the importance of process quality control as an advantage of the company's operations
2. Measure and identify the Cost of Quality and Cost of Poor Quality
3. Understand the techniques and concepts of Quality Assurance Management including; Quality Planning, Quality Control, and Quality Improvement 
4. Develop a plan for the implementation of Quality Assurance Management in the company

Certificate of completion (supplied by PasarTrainer)

Training Material

Topics covered in this module: 

- Improved Quality Standard

- Improved Capability Process and Stability

- Develop Quality Improvement Program

- Managing Quality Improvement


The aim of this module is to get participants to understand how to improve quality management. 

Module 3: Quality Improvement 

The test will be conducted through Google Forms 

A multiple-choice test to assess the participants' proficiency level prior to enrolling in the training program.

Pre-Test (20 Questions - Closed book) 

Topics covered in this module: 

- Managing Quality in The Organization

- Principle of Quality Assurance

- Develop Quality Planning

This module serves as an introduction to the topic of Managing Quality Assurance. The aim of this module is to get participants to understand the concept of Managing Quality Assurance. 

Module 1: Managing Quality Assurance (Concept) 

Participants will learn how to implement Lean Management & Six Sigma Quality. 

This module explains an overview of Lean Management & Six Sigma Quality. 

Module 4: Lean Management & Six Sigma Quality 

Topics covered in this module: 

- Measuring Cost of Quality and Cost of Poor Quality

- Quality Policy Deployment

- Develop Quality Control System

- Improved Critical to Quality (CTQ) and Critical to Process (CTP)



The aim of this module is to get participants to understand Cost of Quality and Cost of Poor Quality. 

Module 2: Cost of Quality & Cost of Poor Quality 

A group case study where participants will be asked to determine Lean Management & Six Sigma Quality.

Case Study: Lean Management & Six Sigma Quality 

The test will be done through Google Forms. 

A multiple-choice test to assess the participants' proficiency level after enrolling in the training program.