EN
Customer Insight & Service Innovation
Program detail
Customer Insight & Service Innovation
Program detail
Level
Basic
Delivery method
Online & offline
Duration training
8 hours x 1 day
Program summary
Boardgame Based Learning dan Values Based Coaching untuk membantu peserta memahami pelanggan, mengidentifikasi kebutuhan dan pain point, membangun Customer Persona, Value Proposition Canvas, Customer Journey Mapping serta merancang Service Improvement Action Plan.
In-house
Strategy & Operations
Customer Insight & Service Innovation
Rp 1.925.000 / pax
Level
Basic
Delivery method
Online & offline
Duration training
8 hours x 1 day
TOOLS
PARTNERSHIP
SERVICES
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