Managing Team Essential

This program is designed for Telesales Supervisors to strengthen their ability to manage, monitor, and improve team performance in achieving sales targets. The program focuses on practical leadership and sales management capabilities, including target management, performance monitoring, and coaching. Participants will be equipped with structured approaches to lead their teams effectively, close performance gaps, and drive consistent sales results in a telesales environment.

After completing this program, participants will be able to:

• Demonstrate effective leadership in managing telesales teams
• Manage and monitor sales performance against defined targets
• Identify performance gaps and their underlying causes
• Apply practical coaching techniques to improve individual and team performance