Fundamental Direct Customer Service

This training is aimed to enable Sales Person (Sales Staff, Supervisor and Manager) confidently manage a high level of premium customer service skills at all levels of interaction with customers/client.

After completion of this program, participants will be better able to:

1. Explain a minimum of 2 concepts of Customer Service.

2. Explain 3 elements of communication.

3. Identify the right communication verbal and non-verbal while communicating with customers/clients.

4. Explain and demonstrate the way to create meaningful first impressions during the practical sessions.