Operations Control Review

This course equips participants to review, test, and strengthen operational controls in their areas. It covers how to identify control points, assess risk, monitor performance, find root causes of control failures, and make sure controls are built into process redesign and transformation initiatives. Participants practice through case studies, group exercises, and a capstone review of a real or simulated process.

They need to know end to end process, Operations and Design control, and associate Risks. Therefore, content relates to role and responsibilities of control owner, process onwer and Risk owner. Operations Manager/Supervisor should aware of any alert of lack of control and issue might be raised as the impact of needs improvement control

After completion of this program, participants will be better able to:

• Explain the purpose and structure of an operations control framework.
• Map end-to-end processes and identify critical control points.
• Assess operational risks and judge whether controls are well designed and working.
• Use KPIs, dashboards, and variance analysis to monitor control effectiveness.
• Plan and run a structured operations control review, from scope to findings.
• Perform root cause analysis and write practical corrective and preventive actions.
• Build controls into transformation and process change initiatives.
• Report review results and agree on follow-up with stakeholders.