Anti Fraud Operation Fundamentals In Banking

This 1-day program provides a practical, banking-focused foundation for Anti Fraud Operation. It clarifies the difference between Anti Fraud Operation (daily execution) and Anti Fraud Management (governance & strategy), and establishes a clear operating model aligned to good governance principles (segregation of duties, decision log, escalation).

The class focuses on day-to-day monitoring and triage (suspicious login/device/transaction), evidence capture, SOP-based actions, escalation for material cases (loss / no-loss), and baseline reporting. Participants will also learn how to handle complaint-driven fraud signals through APPK OJK and IASC from an operations monitoring perspective (intake–tracking–closure), and understand AML vs Fraud at a basic level.

After completion of this program, participants will be better able to:

• Explain the operating model and 3 Lines of Defense positioning for fraud (Ops vs Governance vs Assurance)
• Apply clear Do/Don’ts for Anti Fraud Operation to prevent scope creep and ensure audit trail
• Perform triage and evidence capture for suspicious cases using a minimum evidence pack
• Use a severity & escalation matrix for both loss and no-loss cases
• Build a baseline SLA catalogue and reporting pack for operational control and management updates
• Handle APPK OJK & IASC cases from a monitoring/review workflow and route correctly to relevant units
• Differentiate AML vs Fraud and apply basic dual-track referral triggers