Today’s Secretaries have to think strategically about their position, their bosses' needs, their team, and about the impact of the current and foreseeable turbulent conditions. They have to adapt to all technological advancements and the emotional situation that facing their bosses day to day activities.

They have to know how about doing the best time management skills, how to act and react in the Office day to day roles, as well as keeping a very good relationship with all stakeholders, and costumer, as well as arranging VVIP and VIP visitors, regularly Regional Visit, well enough to know organization and business update, keen to know what kind of solving problems and conflicts. Simply said, the fundamentals of improving all Secretarial skills that need to drive the whole approach to make sure all staff are well assisted in refer to support their bosses achievement as well as effective cost management.

After completion of this program, participants will be better able to:

• Understand more their first thing first job to be done

• Identify and be well aware of bosses' emotional behavior in relation to the successful day to day roles and activities

• Can do more digital savvy as well

• Being a relatable person

• Develop the required skills and ensure all support team well managed