Performance Coaching for Multi-Industries

The goal of every business organization is to have a highly effective and productive workforce. Without this, the organization may plunge into loss-making, or worse still, it may close business.

A report by Gallup on the American workplace shows that the old management ways of annual reviews and forced rankings no longer work in 2021.

So, what’s the way forward for managers? The simple answer is coaching.

Coaching is invaluable if an organization is to achieve its goals. It should be part of the continuous employee performance management by managers to maximize the potential of the employees. Failure to coach employees leads to an unproductive and disengaged workforce. At worst, it can cost your organization money.

Therefore there’s an urgent need for HR directors to act swiftly to ensure their organizations remain in the competition. They can effectively achieve this by designing coaching programs for both their managers and employees.


After completion of this program, participants will be better able to:

• Understand what is Coaching compare to other team development approaches

• Understand 5 Characteristics of Effective Coaching

• Identify 5 Causes of Performance Problems

• Develop 5 Coaching Competencies

• Implement Effective Coaching within your team and organization

Certificate of completion (supplied by PasarTrainer)

Training Material

A multiple-choice test to assess the participants' proficiency level prior to enrolling in the training program.

Pre-Test (10 Questions - Closed Book)

• The understanding of Coaching 

• The purpose and benefit of Coaching           

• To who does Coaching need to be conducted?

This module explains an overview of Coaching.

Module 1: Introduction of Coaching

• Group exercise: Discussion about Coaching and other people's development methods

• Debriefing: Group discussion on Coaching


Watching videos and participants are asked to discuss the difference between Coaching and other people's development methods.

Case Study 1

• 5 Characteristics of Effective Coaching

• The Do's and Don’t's

• 5 Qualities of a Good Coach in the Workplace


This module explains the Characteristics of Effective Coaching.

Module 2: Characteristics of Effective Coaching

• Group exercise: Discussion about Characteristics of Effective Coaching and Qualities of a Good Coach

• Presentation: Group discussion on Characteristics of Effective Coaching and Qualities of a Good Coach


Participants are asked to discuss the Characteristics of Effective Coaching and present them in drawings.

Presentation: Group discussion on Characteristics of Effective Coaching and Qualities of a Good Coach

• 5 The Most Common Causes of Performance Problems 

• Strategy to Manage Them

This module explains the most common causes of performance problems in the workplace.


Module 3: Causes of Performance Problems

• Group exercise: Discussion about Causes of Performance Problems

• Presentation: Group discussion on How To Manage Them


Participants are asked to discuss the Causes of Performance Problems, How To Manage Them and present them.

Presentation: Group discussion on How To Manage Causes of Performance Problems"

• The Principle of Building Rapport and Trust

• Matching/ Mirroring

• Pacing Leading


This module explains how to build rapport and trust instantly and effectively.

Module 4: Building Rapport skills

• Communication model (deletion, distortion, generalization)

• GROWTH structure of questioning 

• Clarifying technique (chunk up, down, sideways)

• Choice of words to support Coachee           

• Supporting and Empowering skills


This module explains how to build questions, clarify the answers, and support the coachee.

Module 5: Questioning, Clarifying, and Supporting skills

A pair role play where participants are asked to practice questioning, clarifying, and supporting techniques


Role Play on practicing questioning, clarifying, and supporting techniques

• 5 Levels of Listening

• Build strategy to achieve levels 4 and 5 of the Listening Stages
 


This module explains how to listen emphatically


Module 6: Listening skills

A pair role play where participants are asked to practice active listening.

Role Play on practicing active listening

• Principle of Effective Feedback

• Positive Feedback and Constructive Feedback

• STAR/AR technique


This module explains how to give feedback effectively.

Module 7: Feedback skills

A pair role play where participants are asked to practice on giving effective feedback.

Role Play on practicing giving effective feedback

• Gesture and Body Language

• Vocal

• Eye Accessing Cues

• Thought           

• Feeling          

• Emotion


This module explains on non-verbal aspects of Coaching.

Module 8: Intuition

A pair role play where participants are asked to practice awareness of non-verbal when conducting Coaching.

Role Play on practicing awareness when conducting Coaching

This module explains the structure of conducting effective Coaching.

Module 9: GROWTH Coaching Method

A pair role play where participants are asked to practice on GROWTH structure.

Role Play on practicing GROWTH structure

A multiple-choice test to assess the participants' proficiency level after enrolling in the training program.
