Program Objectives:

1.    Recognize preferred conflict management style
   

2.    Analyze conflicts and their causes
   

3.    Develop strategies to deal with conflicts more effectively 
   

4.    Learn conflict resolution techniques that can ensure optimal results 
   

5.    Transform difficult situations into positive actions
   

6.    Dealing with misunderstandings, complaints, and miscommunication in a positive way 
   

7.    Develop questioning and listening skills to understand other's needs and to solve complex problems
   

8.    Understand the difference between acceptable and unacceptable conflicts
   

9.    Identify the stages and trigger-points of conflicts
   

10.    Recognize different types of conflicts and how to neutralize them