Levelling Up Problem Solving & Decision Making at Work

This program introduces practical problem-solving and decision-making techniques to equip staff approach workplace challenges more logically and objectively. Through structured frameworks and hands-on activities, participants learn how to clarify problems, identify causes, generate solution options, and select practical actions that can be implemented in their daily work.

After completion of this program, participants will be better able to:

• Understand how thinking habits and assumptions influence problem solving
• Identify root causes using structured questioning techniques
• View problems from different perspectives to avoid one-sided thinking
• Explain the process for better and creative problem solving and decision making
• Look for alternative solutions besides habitual approaches
• Evaluate solution options logically by considering benefits and risks