Continuous Improvement Mindset

Handry Satriago – CEO of GE Indonesia, said that currently, the competition is always fierce wherever we are because the speed of people chasing technology is always fast. This is in line with what Robert T. Kiyosaki said “You have to be SMART. The easy days are over.”

This causes every business person to be accustomed to change and uncertainty, including preparing business strategies and innovating constantly. One way to innovate is to make continuous improvements to existing processes and products.

Those who can adapt will survive.

For this reason, business people and human resources in their organizations need to have a “CONTINUOUS IMPROVEMENT”, “EFFICIENCY FOCUS”, and “DESIRE TO BE BETTER” MINDSET in running their business to create sustainable organization and customer satisfaction.

The mindset approach will use the concept of PDCA (Plan Do Check Action). PDCA or often referred to as Deming Circle / Deming Cycle / Wheel, Shewhart Cycle, control circle/cycle, and Plan Do Study Act (PDSA) is an iterative four-step management method used in business processes for control and continuous improvement of processes. and products, including in marketing and sales processes to create sustainable customer satisfaction.

After completion of this program, participants will be better able to:

• Understand the responsibilities of a manager as a process controlling leader.
• Understand the role of a professional as a problem solver and translator.
• Have and take the initiative in carrying out “continuous improvement”, “efficiency focus”, and “desire to be better”.
• Apply the PDCA concept in their work.