Basic Leadership

Certificate of completion (supplied by PasarTrainer)

Training Material

• Understanding of how to manage a team
• Improving a mutual understanding within a team
• Understanding of how to build a team

Module 4 : The Dynamics of the Pit-stop

Pre Test

• Build positive service excellence attitude
• Personal Vision, Mission and Values
• The Purpose of Your Being

Module 1 : The Race for Victory in Leadership

• Continuous observation of the performance of subordinates
• Provide feedback to subordinates about their performance
• Helping subordinates to improve their performance

Module 5 : Drive to the Finish Line

R o l e  P l a y

• Understanding of the Secret of Leadership
• Ability to see the difference between a manager and a leader
• Leading the team through appropriate KPI’s

Module 2 : Leading to Win

• Understanding how to communicate effectively
• Understanding how to empathize
• Understanding how to handle difficult people
• Ability to handle employee complaint

Module 3 : Keeping the Communication Alive

Post Test

Closing Day 1 and review Day 2 Agenda

At the end of this experiential learning, the participants will gain the following :

 Understanding of the secret of leadership
 Improving the mutual understanding and respect within teams and amongst teams
 Having the knowledge on ways of communication suitable in the daily task of a Leader
 Understanding of effective strategies to coach and counsel your team
