Performance Management: Foundation (Level 1)

Many organisations conduct appraisals without a clear performance management system — resulting in inconsistent reviews, unhappy employees, and no real improvement. This Foundation program gives participants the essential knowledge and tools to understand what performance management truly is, why it matters, and how to participate in it effectively.

After completing this program, participants will be able to:

• Distinguish between performance management and performance appraisal
• Set SMART goals and KPIs aligned to organisational objectives
• Describe the performance review cycle and their role within it
• Deliver constructive feedback that motivates behaviour change