Transforming Customer Service into Customer Loyalty

A practical and highly interactive workshop designed for customer-facing teams in consumer health company who engage with doctors, Key Opinion Leaders (KOLs), hospital management key persons, and BPOM/regulatory stakeholders.

Objectives:

• Transform existing customers into loyal customers and advocates
• Build customer trust through value-based, compliant engagement
• Strengthen customer engagement and relationship quality
• Identify and open opportunities for new users
• Improve follow-up, account development, and service recovery
• Translate customer interactions into practical 90-day loyalty actions