Service Excellence Mindset and Action

The course is designed to create awareness about the importance of Service quality as well as gain the knowledge and skill to upgrade service excellence ability in order for the participants to apply to their daily activities in the workplace. The course will focus on developing a customer-centric mindset and transforming it into applicable actions.

After completion of this program, participants will be better able to:

• Understand the role of service excellence
• Analyze the needs and manage the expectation of customers
• Project an assertive attitude toward customers
• Creating service excellence during customers' journey and pain points