Effective Quality Assurance

The function and role of Quality Assurance (QA) in the banking sector is very important where one of the goals is to maintain operational quality. Nevertheless, many banking companies who do not understand and apply QA principles in their operations so they are unable to effectively detect weaknesses in control over existing processes, which ultimately causes operational disruptions. The role of QA is very important in assisting banks in evaluating and improving the effectiveness of correct process flow (governance), adequate risk mitigation and compliance supervision. A healthy bank will be able to carry out the QA function in its operational activities with various existing risks well so that the company's goals will be achieved.

Program Objective

1. Training participants are able to understand the concept and benefits of quality assurance for work and company.
2. Training participants are able to understand and apply quality assurance in their work so that it can help the organization in achieving goals.