Branch Banking Management

This training aims to teach participants the necessary skills and knowledge to become a well-rounded Branch Service Manager. This training is intended for mid-level bankers who wish to advance their career in the area of Branch Service Management.

Certificate of completion (supplied by PasarTrainer)

Training Material

A multiple choice test to assess participants' understanding on the subject 

Pre-Test (15 questions) 

The goal of this session is to get participants to understand: 

1. Payment Methods (define) 
2. Banker's checks 
3. Cash Management and ATM Maintenance 
4. Documentation management 

This module aims to enable participants to define payment methods, state risk mitigation when cash is in deficit or surplus, as well as understand how customer's documentation take place in Branch. 

Session 4: Payment Methods 

The goal of this session is to get participants to understand: 

1. The target market, service and products  
2. How the branch operates 
3. What is the significance of centralized operations 


This module offers an introduction to Branch Banking and the concept of Branch operations.  


 Session 1: Introduction to Branch Banking and the concept of Branch Operations 

The goal of this session is to get participants to understand: 

1. The importance of KYC and customer due diligence 
2. Internal safety and security & regulatory reporting  

This module covers the topics of; Internal control in Branch operations, Critical areas of Compliance, Money Laundering, Fraud, and Forgery 

Session 5: Internal control, Compliance, Fraud & Forgery 

The goal of this session is to get participants to understand: 

1. The nature of banker-customer relationship 
2. Banker's duty of confidentiality 
3. Permitted disclosures 

Session 2: Account relationship establishment to maintain customer's confidentiality

Fraud and Forgery 

Developing Branch Model 

This session aims to get participants to understand: 

1. The definition of branchless banking and permissible activities in branchless banking 
2. The importance of change in the nature and functions of branch due to alternate delivery channels such as; mobile banking, ATM, phone banking, Internet Banking, eBanking, etc. 
3. The concept of downtime and uptime in ATM Operation. 

This module covers the topics of; Alternate Delivery Channels, and Services for Alternate Delivery Channels. 

Session 6: Alternate Delivery Channels 

The goal of this session is to get participants to understand: 

1. Branch Banker Leadership 
2. Team Performance Coaching 
3. Team Productivity and KPI's 
4. FTE vs Capacity 

This module aims to teach participants about the different roles and significant responsibilities in Branch Banking as well as to develop leadership skills. 