Internal Audit in Hospitality Industry based on ISO 19011:2018

Certificate of completion (supplied by PasarTrainer)

Training Material

Quiz Result

* Use Google Forms/print-out document to conduct the test


A multiple-choice test to assess the participants' proficiency level prior to enrolling in the training program.


Pre-Test (20 Questions - Closed Book)

*  Understanding audit principles based on ISO 19011:2018
*  Identifying organization and relevant parties' needs
* Understanding the organization's requirements or audit criteria


This module explains an overview of audit principles based on ISO 19011:2018 and implements the organization's audit criteria.


Module 1. Understanding the audit principles based on ISO 19011:2018

 Overview of ISO 19011:2018 Guidelines for auditing management systems and audit criteria

A role-play or exercise (case study) in which participants are asked to observe and identify several steps and ways to achieve the content objective.


Case Study: Role Play (Auditor vs Auditee)

* Participants need to find some deviation/non-conformity in the shown pictures.
* Combined with a quick brief



Ice breaking - Guess where is the nonconformity?


Games

* Create and discuss an audit program that will be used for the organization's internal audit


This module explains an overview of the Implementation of Internal Audit.


Module 2. Implementation of Internal Audit

* Participants will be divided into some workgroup
* Create and discuss the audit program based on organization requirements/standard


Work Group: create an audit program, audit plan, audit checklist, and audit report.


Create Audit Program 

* Open discussion on effective content management



Discussion about the Implementation of Content Management.



Post-Test (20 Questions - Closed Book) 

Today's managers and employees must think strategically about their company's position and opportunities from current and future conditions. Internal audit is very important to maintain the organization's services in quality and consistency. The knowledge and understanding of auditors based on the requirements are the key to bringing good quality in the audit.

After completion of this program, participants will be better able to:
*  Understanding audit principles
*  Understanding organization and relevant parties' needs, review to the requirements/standards
*  Understanding the audit criteria
*  Conduct good quality and deep internal audit
