Consumer Credit of Collection Management

Certificate of completion (supplied by PasarTrainer)

Training Material

A multiple-choice test to assess the participants' proficiency level prior to enrolling in the training program.

Pre-Test (20 Questions - Closed Book)

* Develop the required strategy implementation support systems & resources

This module explains an overview of Collection Strategy and aspects to consider

Module 3: Building a Collection Strategic Path

A group role play or exercise (case study) where participants are asked to build their own Collection of Strategic Path

Presentation : Group discussion on Collection Strategy

* Understand the importance of collection management
* How collection practice contributes to the company's risk and financial shape.


This module explains an overview of Collection Management

Module 1: Collection Management

* Set up appropriate management system for control and sustain operations

This module explains an overview of management Control and Assurance

Module 4: Control and Assurance

* Group exercise : Importance of Collection Management
* Debriefing : Group discussion on Collection Management

An exercise (case study) where participants are asked to study a case in Collection Management

Case Study I

A multiple-choice test to assess the participants' proficiency level after enrolling in the training program.

Post-Test (20 Questions - Closed Book)

* Formulate strategic objectives of the collection practice based on business orientation 
* Initiate scenario planning to identify possible portfolio conditions shortly
* Build and run a capacity planning model to ensure sufficient capacity

This module explains Collection Management's anticipative attribute, aligned to Business

Module 2: Alignment to Business Orientations

* Group exercise : Capacity Planning
* Presentation : Group discussion on Capacity Planning

An exercise (case study) where participants are asked to simulate for a capacity planning

Case Study II

Financial service companies, especially those partaking in consumer credit, face a mounting pressure to keep their portfolio healthy as it is a prequisite to ensure a balance of risk and return, ultimately contributing to overall profitability of the company.

The urgency to have a strong management of consumer credit collection practice is even higher as there is now higher volatility and uncertainty (read: higher risk) in the business environment. It is imperative that credit companies always need to be ready to adapt to this ever changing condition. One of the solutions is to strengthen the collection practice as the 'guardian'.

After completion of this program, participants are expected to:
* Understand the importance of collection management
* How collection practice contributes to the company's risk and financial shape.
* Formulate strategic objectives of the collecction practice based on business orientation 
* Initiate scenario planning to identify possible portfolio conditions in the near future
* Build and run a capacity planning model to ensure sufficient capacity
* Develop the required strategy implementation support systems & resources
* Set up appropriate management system for control and sustain operations