Collection Negotiation Skill

Collection has critical role in maintaining and managing portfolio quality in any banking and multi-financing businesses. Therefore, Collection function should have adequate knowledge, logic, and strategy.

To support that concern, the Collection front liners (Collector, Team Leader, and Supervisor) are required to understand and implement best practice negotiation skill.

After completion of this program, participants will be better able to:

• Understanding the root cause of non performing financing/loan
• Understand Pre Call/Visit Planning in order to make negotiation process run effectifely
• Understand the Typology of Customers and best practice in handling them effectively and efficiently
• Understand the best practive Telephone and Negotiation Skills
• Analyze the non performing financing/loan's root cause and know how to handle them according to the best practice
• Become a productive Collector