Service Exellence For Frontliners

The Service Excellence is important for frontliner in Banking industry or company's staff in a customer-facing role, to further develop the skills to have meaningful conversations with customer. The training will equip frontliner to deliver excellent service in order to achieve company missions to improve the quality of service and satisfying customer needs.

To get customer satisfaction, frontliner needs to know how to serve customer with positive attitude, they have to know service standard and how to close the service. At the end frontliner have the skill to give excellent service to customer by identifying customer needs by creating an interest of products and services that Bank or company has to offered.

After completion of this program, participants will be better able to:

• To give customer extraordinary service

• Identify customer needs

• To improve communication skill during customer interaction

• Provide better solutions quickly and precisely

• To know basic, and excellence service consist of greet customer in a friendly manner, assist customers by processing the quality transactions, handling customer questions and close the interaction positively.