Service Excellent for Professional Secretary

Excellent service is the main factor required in every organization, both private and government. This training will discuss quality service for customers and also for internal organizations, introducing the core principles of service quality standards for excellent service, attitudes and behavior in dealing with complaints or complaints. One of the most important cultures in every company is a service culture. Every company is currently required to be proactive, flexible, skilled, accurate, efficient and ready to serve at all times.

To be a smart company in providing excellent service to its customers, the company must be able to answer the challenge that "all work units, all levels of employees must provide excellent service". One thing that is important for an agency or company is the quality of its secretary. Because through the secretary many relationships will be established, both with customers and with stakeholders

Through this program, participants will be invited to develop themselves in a more positive direction, both from a personal perspective and in terms of their abilities and capacities as part of company/agency secretaries. Participants can improve their personality, organize their inner mindset and improve their behavioral patterns to be more effective in achieving goals. Participants are expected to be able to proactively support their work units and increase their contribution to the company and be able to manage the work they are responsible for more effectively and efficiently. As well as providing a good image of the company or agency.

After completion of this program, participants will be better able to:

• Help participants understand the function and role of a secretary in a company in an effort to increase satisfaction
• Developing participants' potential to serve wholeheartedly
• Increase participants' ability to solve problems and cases related to services in their company
• Gain an understanding of service measures/standards that can be implemented in daily services
• Improve the quality of communication with both leadership and stakeholders.
• Understand the work ethic of excellent service