Service Excellence

Every company has different services and products to deliver to the customer and those services and products are produced by the employees of the company. Sometimes the company only sees “customer” as the people who will use the product and service, it is seldom that the company actually has a more important “customer” who is the employee themselves, we call it “internal customer”. This internal customer will produce and deliver good service and product to the “external customer” than those “external customer” will lead to profitability, it is called Internal Service Quality.

Learning Objectives:

• Understand the meaning of Vision, Mission, and Values of the Company

• Be able to differentiate the internal customers and external customers in order to make a profit to the company

• Know the importance of Attitude, Skills, and Knowledge for every employee so that they can contribute through a positive mental attitude and higher productivity results.

• Define many factors which can be obstacles to creating success and a good mindset to support the success of every employee.