Influencing Skills

Influence is the basis of leadership, communication, sales, and conflict resolution. We are influencing all the time. In the modern environment where the 'push' approach of telling people what to do is no longer viable, it needs to be replaced by the 'pull' method of 'soft' influence - influencing people thoughtfully by communicating the merits of your message. This course gives participants tools, strategies, and confidence in how to influence and inspire others in the workplace, whether it’s their team, their colleagues, their customers or any stakeholders.

Learning Objectives:

• Build rapport with anyone and get anybody 'onside'.

• Understand the nature of charisma and develop more of their own personal power.

• Lead and inspire other people more effectively.

• Mind read! Or understand why some people are more difficult to persuade and put their message across in ways that will work for these people.

• Recognize different personality types and know the keywords that work with each.

• Recognize other people's values and motivation and frame their message accordingly.

• Use non-verbal language to support the spoken message

• Find win-win solutions that satisfy all parties