Influencing Skills

 Influence is the basis of leadership, communication, sales, and conflict resolution. We are influencing all the time. In the modern environment where the 'push' approach of telling people what to do is no longer viable, it needs to be replaced by the 'pull' method of 'soft' influence - influencing people thoughtfully by communicating the merits of your message. This course gives participants tools, strategies, and confidence in how to influence and inspire others in the workplace, whether it’s their team, their colleagues, their customers or any stakeholders.

Learning Objectives:
- Build rapport with anyone and get anybody 'onside'.

- Understand the nature of charisma and develop more of their own personal power.

- Lead and inspire other people more effectively.

- Mind read! Or understand why some people are more difficult to persuade and put their message across in ways that will work for these people.

- Recognize different personality types and know the keywords that work with each.

- Recognize other people's values and motivation and frame their message accordingly.

- Use non-verbal language to support the spoken message

- Find win-win solutions that satisfy all parties


Certificate of completion (supplied by PasarTrainer)

Training Material

- What is influencing?

- What are the influencing results?

- Influencing Sources


This module explains the basics of influencing people


Module 1: Basic Influencing Skill   

- 3 steps of influencing the process

- Ethos, Logos, Pathos

- Building Credibility


This module explains the process on how to influence other people


Module 2: Influencing Process

- One group consists of 1 person as an influencer and the other person is as his/her friend who does not really interest in the conversation. How to make him/her get the attention back?


The role-play is about how to make other people focus on our proposal or conversation


Role Play 

- Why we must know the real customers and how to deal with their needs and wants


This module explains the 6 principles of influencing others based on Prof. Cialdini model. This module also explained type/model of conflict and how to handle it based on Thomas Killman model.


Module 3: Influencing Principals and Conflict Model 

- Push and Pull style

- What are the advantages and disadvantages


This module explains several styles of influencing others


Module 4 : Influencing Style  

- based on clients cases in the client's company


How to influence others on a topic discussion
