From Chat to Call: Professional, Personal, & Purposeful Communication

This practical workshop equips customer service agents and leaders with the right communication skills to create better interactions with customers. Build confidence, empathy, and consistency in every interactions.

After the workshop and role play, participants are expected to be able to:

• Improve their basic communication skills, both spoken (telephone) and written (email and social media) in order to have a better customer contact (for Agents)
• Be better confidence to do their coaching on the fly for agents, right at the moment of truth (for Ambassador)
• Prepare for having a development session with their co-workers concerning on the issues of telephone and written communication with customers (for Leaders)