Consumer Credit of Collection Management

Financial service companies, especially those partaking in consumer credit, face a mounting pressure to keep their portfolio healthy as it is a prequisite to ensure a balance of risk and return, ultimately contributing to overall profitability of the company.

The urgency to have a strong management of consumer credit collection practice is even higher as there is now higher volatility and uncertainty (read: higher risk) in the business environment. It is imperative that credit companies always need to be ready to adapt to this ever changing condition. One of the solutions is to strengthen the collection practice as the 'guardian'.

After completion of this program, participants are expected to:

• Understand the importance of collection management
• How collection practice contributes to the company's risk and financial shape.
• Formulate strategic objectives of the collecction practice based on business orientation
• Initiate scenario planning to identify possible portfolio conditions in the near future
• Build and run a capacity planning model to ensure sufficient capacity
• Develop the required strategy implementation support systems & resources
• Set up appropriate management system for control and sustain operations